DELIVERY & RETURNS

We ship parcels from Brežice every working day. Orders placed by 12:00 usually go out the same day.

• Slovenia: delivery in 2–4 working days.
• The exact delivery cost is shown at checkout before payment — no surprises.
• Once we hand over the parcel, you get a tracking number by email.
• For larger orders a bundle is worth it — delivery is already included in the price.

When you pick up the parcel, check it quickly. If anything is wrong, we'll help — just let us know:

• You can refuse a visibly damaged parcel at the courier, or accept it with a note.
• Photograph the damage (parcel + contents) and write to info@amm-am.com — we'll arrange a replacement or refund.
• Reporting as soon as possible (ideally within 48 hours) greatly speeds up resolution.

With an online purchase you have the legal right (Slovenian Consumer Protection Act, ZVPot-1) to withdraw from the contract within 14 days of receipt, without giving a reason:

• Write to info@amm-am.com with a clear statement of withdrawal (»I withdraw from order no. X« is enough).
• Return the goods no later than 14 days after notifying us, to: TEKPYR d.o.o. (Amm-Am!), Cesta prvih borcev 27, 8250 Brežice, Slovenia.
• We refund the purchase price (including standard delivery cost) within 14 days of receiving your notice — using the same payment method. We may withhold the refund until we receive the returned goods.
• You cover the direct cost of returning the parcel.

Because we sell food, returns of opened products are not possible by law (Article 135 of ZVPot-1 — health and hygiene reasons):

• You may return only UNOPENED packaging with an intact seal.
• Unsealed or opened granola cannot be accepted back for hygiene reasons — and we are not allowed to resell it.
• This does not apply if the product is wrong or defective — then we cover everything (see point 05).

If we messed up — wrong flavor, damaged product, an expired date — we fix it at our own expense:

• We are liable for material defects by law; report a defect within 2 months of discovering it.
• You can choose a replacement or a refund of the purchase price.
• In this case we cover the cost of return and re-delivery.
• Write to info@amm-am.com with your order number and a photo — we resolve it fast and without paperwork.